TERMS AND CONDITIONS

A. BOOKING YOUR TRIP

You can reserve a trip with Machu Travel Peru by contacting us in the USA at toll-free +1 (800) 980-0435, or by email at contact@machutravelperu.org. When you contact us, we will take time to learn about your desired destinations, budget, hotel and food preferences, etc. And, we’ll immediately start to work on designing an itinerary specially catered to you. After, we will happily refine and edit your program until you are completely satisfied. Finally, once we receive your approval of your itinerary, we will ask that you make a deposit for your trip. Accepting an itinerary designed by us constitutes his/her agreement to the terms and conditions specified in this document.

B. TRIP DEPOSIT

Due to the nature of our trip development process, we require an initial deposit of 50% of the total tour package cost, within three days of the approval of our itinerary. This deposit is payable by bank or wire transfer to the account we specify, or through credit card. The travel arrangements will be confirmed when we receive this initial deposit.

C. PAYING YOUR BALANCE, THE ENTIRE BALANCE OF YOUR TRIP

The trip balance is payable 90 days before the trip begins by bank or wire transfer to the account we specify or through payment to credit card. If you have booked fewer than 89 days before your travel date, full payment will be due within five days of your approval of your customized itinerary.

Delayed payment of the balance may result in changes to your initial tour arrangements due to the availability of tickets, and services, among others. Or, in extrema cases, this delayed payment can result in the cancellation of your trip.

D. CANCELLATION/REFUNDS

We understand that certain circumstances may arise in which clients are not able to travel on their original planned dates. For this reason, if we receive written email notice of your desire to cancel your reservation, the following conditions will be taken:

60 days before of tour begins, the amount paid can be refunded, including the flight tickets only 20% (if these had been paid in the initial charge). The non-refund costs are the tickets to Machu Picchu, train tickets to the citadel, and the $200.00 agency administrative fee.
45 days before of tour begins, the amount paid can be refunded. The non-refund costs are the tickets to Machu Picchu, train tickets to the citadel, hotel reservation expenses, domestical flight tickets and the $300.00 agency administrative fee.
30 days before of tour begins, we will be forced to apply the No-Show penalty, without any refund. In this sense, we recommend you the contracting of a travel insurance arranged by yourself, which is not offered or sold by our agency. This insurance can cover you in this eventual situation.
Please note that any refund will be made 30 days after the programate travel initial date. In addition, the agency will make the refund excepting any fees, taxes and bank commissions that may be generated by this process.
Machu Travel Peru does not provide travel insurance, and approval of one of our trips in no way implies that you or your travel companions will be insured by us. Please, in this regard, if we find it convenient, we strongly recommend that you purchase on your own a single-trip travel insurance policy within 15 days prior the start of your tour contracted with us. Even we will be happy to recommend trusted travel insurance providers. Travel insurance reimburses you for air and land costs should you have to cancel your trip due to a personal or family emergency. Emergency medical evacuation insurance and emergency medical expense coverage are also strongly recommended. In the case of Ecuador, as of September 4, 2017, Ecuadorian law requires all visitors to hold valid health insurance for the duration of their stay, reserving the right to deny entry to anyone entering without health insurance. For all these reasons, it is imperative the hiring of a high-quality travel insurance before embarking on your journey to Peru, Ecuador and Bolivia.
Therefore, please, you will have to send us a scanned copy of your travel insurance within 15 days before your tour begins. Otherwise, we will not be able to serve you properly. This travel insurance will be a guarantee for you and for us that your experiences with Machu Travel Peru will be supported in all aspects. In this form, you will be able to enjoy unforgettable experiences without concerns.

IMPORTANT NOTE:

In the event that a passenger requests freely and voluntarily to cancel a tour or package tour for any situation, he must communicate his decision to us via email. The passenger must be very sure of his decision, by taking into account the cancellation deadlines and penalties that this procedure entails and that are stipulated in items 1, 2 and 3 of this section of cancellation / refunds. Once a Tour’s Package is cancelled, it cannot be retaken under any circumstances. Therefore, a Machu Travel Peru’s travel consultant will send an email to the passenger requesting that reconsider his or her decision. Based on the final email passenger’s response, Machu Travel Peru will either maintain the Tour’s Package or cancel it definitively. Again, we strongly recommend that the passenger obtain a travel insurance by himself. This insurance can cover him in this kind of circumstances.

PREPARING FOR YOUR TRIP

A. TRAVEL DOCUMENTS

It is your responsibility to obtain the appropriate documents, including passports, visas, tourist cards, and immunizations required for the country or countries you are visiting. Those who travel with underage persons need to contact their international carrier to get necessary requirements for travel with underage persons. Therefore, minors under the age of 18 must be accompanied by an adult parent, guardian, or relative with proper documentation.

Please note the following: We will use the passport information you provide for us in your booking form to reserve hotels, flights, and the Inca Trail (where it is applicable). If you changed or renewed your passport, please be sure to carry the old passport and the new one. Or, if it is not possible to carry both, you must notify us of the new passport number 90 days prior to your trip, in order to avoid later confusions in your bookings.

B. HEALTH REQUIREMENTS

Please contact your local health board for immunization requirements for different countries’ entrances. You can also find information at www.cdc.gov/travel on the required immunizations site. Some immunizations require up to one month for taking effect; even you may be required to receive immunizations or sign a release form when visiting certain zones. You are responsible for obtaining this information before traveling with Machu Travel Peru and applying them, as well as supplying us with any health information pertaining to conditions you may have that may affect your ability to travel and/or that may pose a danger to yourself or others.

HOW THIS WORKS

A. TRAVEL IN LATIN AMERICA

Standards, practices, and customs in Latin America differ from those in your home country. Machu Travel Peru at all times delivers a superior standard of quality, and always seeks the highest quality accommodations, transportation, food, and supplies available in any of the regions you visit. However, in high-altitude locations and remote jungle regions, you may be tested by unfavorable conditions that may make you feel out of your comfort zone. These conditions may be adverse weather conditions or poor levels of tourism infrastructure. In other words, conditions that are out of our hands and out of our programming. Even in the best-planned itineraries, there may be moments of discomfort, and plans can go wrong. Therefore, clients accepting an itinerary from Machu Travel Peru are agreeing to accept full responsibility for themselves and their underage children on their trip approved and in no way to hold Machu Travel Peru responsible in the event of annoyances, delays, or disasters caused by natural disasters, inclement weather, acts of terrorism, criminal activity, strikes, illness, transportation failures, and other causes beyond our control. Machu Travel Peru will not be responsible for additional hotel nights and other expenses that may be required due to the previously mentioned causes, besides airline changes and delays prior to and after a trip. Machu Travel Peru cannot assume any responsibility for loss or damage to personal baggage.

B. LIMITATION OF LIABILITY AND RELEASE

Machu Travel Peru does not own, operate, control, supervise or manage any of the suppliers of transportation, land operators, accommodations, food and goods, and related travel services provided. Also, to the tour participant, Machu Travel Peru is not liable for any injury, damage, loss, inconvenience, irregularity, or delay resulting, directly or indirectly, from fortuitous acts, detention, quarantines, civil disturbance, criminal activity, government regulations, etc. over which it has no control. Because of this, it is necessary that the tour participant let us know about any abnormal circumstances that might affect the normal development of their trip; in this way, we will be able to act together to solve any problems.

Machu Travel Peru does not assume any responsibility for loss or damage suffered by the luggage or personal belongings of tourists, during the provision of the service. Luggage and any other object that users carry with them are under their custody and responsibility.

Machu Travel Peru reserves the right to withdraw from the tour, accommodation, or other tourist services included in the package tour any person who, for serious, duly proven cause, whether of a moral or disciplinary nature, threatens the tranquility and smooth running of the service in which her o she is located. In this case, the tourist will only have the right to take the transport service back to the initial pick-up point. Also, Machu Travel Peru will not assume any responsibility for legal or other issues that may be generated by the tourist’s actions and which are described in the first lines of this paragraph.

C. EXTERNAL PROBLEMS

Machu Travel Peru has a vast experience in the tourism industry, so we understand that unexpected situations could happen. So, in case of a pandemic, terrorism, earthquakes, or political problems, we will be happy to help you change your dates for a future trip, applying a re-quote according to the rules of the “Cancellations/Refunds” section. Machu Travel Peru doesn’t offer cash refunds in case unpredictable situations happen. Please take note that a significant percentage of proceeds for the package you confirm will go to the RAINBOW CHILDREN FOUNDATION which provides needy children from Cusco rural areas with the quality education, nutrition, dental and medical care they deserve. Many of which you will closely interact with on the tours and even can share a meal with. Book your package today, and together we can help make a brighter future!